Patient journey

From the first message to home.

You always know the next step. Clinical care is delivered by the hospital. We keep the arrangements around it in one conversation.

MRI, CT, X-ray, blood work, or a doctor’s letter — from your phone is enough to start.

We request a specialist look at the case, usually within two working days when the file is complete.

You receive suitable options, with the reason each one is on the list and an estimated cost.

A video consultation, when offered, happens before you buy tickets.

Invitation letter and document checklist for you and one attendant. Details are on the visa page.

We suggest when to fly so you arrive for tests without sitting in a hotel for unnecessary days.

A driver meets you. You are not negotiating a taxi after a long-haul flight.

Check-in, attendant stay, and pre-operative tests are coordinated with the international desk.

The hospital’s team performs the procedure you have already discussed and agreed.

Physiotherapy and discharge instructions are explained before you leave the ward.

The doctor advises when travel home is reasonable. We help with that timing.

Questions after you return can still come to your coordinator, who relays them to the hospital.

Around the hospital

Practical help, written down.

Requested from the hospital once the case is accepted.

Named driver, flight number, and a contact on landing.

Options near the hospital for you and an attendant.

Arranged when English is not comfortable for the family.

So WhatsApp works as soon as you land.

Practical guidance. We do not exchange cash ourselves.

One companion can usually travel on a medical attendant visa.

A coordinator number that is answered, including after hours for travel issues.